What is our store returns and exchanges policy?
Our returns policy
Under the 14 Day Right of Exchange policy, you can return any product for an exchange within 14 days of purchase. This is on the condition that the product is returned in its original condition with packaging and invoice.
Products below are excluded from this guarantee, except where they are faulty:
– Personal Care Items
– Headphones
– Gift Cards, SIM Cards, Recharge Cards and Vouchers i.e. iTunes
– Unsealed Printer Cartridges
– Software
– VR headsets
– Wearables
Can I exchange an item for another product?
14 Day Right of Exchange
Yes, you can return a product for an exchange within 14 days of purchase, on the condition that the product is returned in its original condition with packaging and invoice.
Products below are excluded from this guarantee, except where they are faulty:
- Personal Care Items
- Headphones
- Gift Cards, Sim Cards, Recharge Cards and Vouchers i.e. iTunes
- Unsealed Printer Cartridges
- Software
- VR headsets
- Wearables
What if I also took out an extended warranty?
You can return an extended warranty for a full refund within 7 days of the original purchase date. Also you can exchange an extended warranty for a store credit, provided via Gift Card, within 28 Days of the original purchase date.
How do I return a product purchased online?
If you’re not 100% satisfied with your ONLINE purchase, you can return the item(s) to us for an exchange or refund within 14 days. For store purchases please refer to our store return policy . The item must be returned in its original condition with packaging and invoice. Please note our online returns and exchanges policy only applies to online orders and purchases.
Products purchased online can be brought into the store, or send it back to us via Courierpost at your own cost – arrangements can be made with our Customer Care team on 07-571-6338
If you do receive a damaged item, please contact our Customer Support team on
07-571-6338 within 2 days of receiving your goods. They will advise of the steps to take from there.
Products below are excluded from this guarantee, except where they are faulty
– Personal Care Items
– Headphones
– Gift Cards, Sim Cards, Recharge Cards and Vouchers i.e. iTunes
– Unsealed Printer Cartridges
– Software
– VR headsets
– Wearables