Techlord Limited, 299 Cameron Road, Tauranga, New Zealand

Conditions of Use

TechLord > Conditions of Use



All prices including New Zealand Goods and Services Tax (GST) of
15%  (All prices listed on trademe are GST inclusive), NZ Company number: 1571759, NZBN: 9429035103783

Due to fluctuation of the New Zealand Dollar, TECHLORD TECHNOLOGY can change
price without notice at any time. Customer may equally withdraw their order. TECHLORD
TECHNOLOGY cannot guarantee that certain products will always be available when
you place your order, but if your order cannot be filled immediately you can
withdraw your order. TECHLORD TECHNOLOGY reserves the right to limit the number
of sale items purchased per customer.


This is an Agreement between you and all persons you represent (and for
purposes of this Agreement, “person” includes natural persons and any
type of incorporated or unincorporated entity) and TECHLORD TECHNOLOGY
regarding your access to and use of TECHLORD TECHNOLOGY website and all
content, information, products and services available on or through the website
(collectively, the “Website”). This Agreement also provides benefits
to TECHLORD TECHNOLOGY affiliates, service providers, suppliers and other

Each time you use the Website you signify your acceptance and agreement, and
the acceptance and agreement of any person you purport to represent, to be
bound by this Agreement as it then reads, and you represent and warrant that
you have the legal authority to agree to and accept this Agreement on behalf of
yourself and any person you purport to represent. If you do not agree with each
provision of this Agreement, or you are not authorized to agree to and accept
this Agreement on behalf of the person you purport to represent, you may not
access or use the Website. The Website is for convenience and informational
purposes only and is not intended to convey advice or recommendations, or an
offer to sell any product or service.

This Agreement is in addition to any other agreement you may have with TECHLORD
TECHNOLOGY, including a transaction agreement.


TECHLORD TECHNOLOGY may, in its sole discretion, change this Agreement from
time to time as it relates to future use of the Website, by posting a revised
Agreement on the Website. By using the Website after this revised Agreement has
been posted, you signify your acceptance and agreement to be bound by the
revised Agreement. You may not change this Agreement in any manner.


• Hardware and / or software not included in the original System default
configuration delivered to the user (including, but not limited to, any
additional hardware/software purchased or installed by the user subsequent to
the purchase of the System). Any such hardware and/or software shall NOT be
installed or supported by Expert Infotech pursuant to this scope of service.

• Systems or System components no longer under warranty.

• Support for Systems where the user has used the System in an abusive or
negligent manner.

Terms and Conditions for warranty service

•  All brand new products
come with 12 Months Warranty and second and refurbished products from 3 to 12
months depending on what is stated on the warranty paper.

•  Proof of purchase is required.

• If Techlord Technology determines that a problem is hardware-based, Techlord
Technology may retain such hardware for service.

• Out-of-warranty hardware repair costs are the sole responsibility of the

• End-user purchaser has full control and knowledge of information, data and
software stored on the System and will be responsible for such information,
data and software and their use, including, but not limited to, installed
3rd-party software, all of the user’s personal setting preferences, contents
and backup files.

• Any recovery task (whether or not attempted by Techlord Technology) to
restore the System to its original default settings may destroy some or all
data, settings and software on the System and that this scope of service has given
me sufficient notice of such risk.

• End-user/ purchaser will backup (i.e. make backup copies of) all important
data and/or applications on the System before undertaking or allowing a
potentially destructive act (including, but not limited to, any recovery tasks
performed by Techlord Technology). If Techlord Technology determines that the
backup of the System data or information was not performed, Techlord Technology
reserves the right to refuse to provide the services as stated in this scope of

• End-user purchaser also bears full responsibility (1) to protect his/her
System against viruses, Trojans, worms and other harmful software programs (and
that regular updating of anti-virus software is essential), and (2) for any
unauthorized and/or unsupervised use of his/her System. Physical and Liquid
damage by customer will not be cover by warranty.

• Additional hardware and software not included in the original system default
configuration do not fall under this scope of service. Hardware or software
that is not supported as part of the original System default configuration will
not be installed or supported by Techlord Technology. If Techlord Technology determines
that unsupported software or hardware may be the cause of a recurring problem, Techlord Technology reserves the right to require the System be returned to the original default configuration (i.e. as at the time of original delivery of the System)
before providing further service.

• All our products are return to base warranty.

• All Like New, Open Box and Refurbished items do not come with guaranteed
water resistance and as such will not be covered under warranty if the device
is found to have liquid damage.

• All parallel imported mobile phone will work with GSM network but extra
setting such as WAP, PXT etc. are not guaranteed supported.

If a device is found to be Dead On Arrival (DOA), then we will endeavour to
resolve the issue with either a repair or replacement depending on the extent
of the fault. A device is classed DOA if a fault is found within the first two
weeks of receiving the device excluding any misuse, physical, liquid or
software damage.

Techlord Technology will make every effort to ensure delivery of goods or performance of services is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance. All claims for shortage or damage during delivery must be made to the carrier within seven days of the date of delivery.
• Delivery shall be made at the place indicated in the contract or if no place is indicated delivery shall be made at the Techlord Technology premises where the goods are to be forwarded to the Customer directly therefrom. Techlord Technology will take all reasonable steps to make delivery at the time requested by the Customer but shall not be responsible for any loss whatsoever sustained by the Customer for delay in delivery.
• In the event that the Customer cancels any order subsequent to despatch by Techlord Technology to the Customer (regardless of whether or not said order has been delivered to the Customer), Techlord Technology will credit the Customer for the order value less the restock fee on return in saleable condition of the items ordered provided such return is within 7 days of despatch, Special order item cannot be returned or canceled, Freight charges will not be credited.
• Unless agreed in writing by the issuance of a Goods Return Authority from Techlord Technology no goods will be accepted for credit after despatch. lf Techlord Technology agrees to accept the goods for credit, then Techlord Technology will credit the Customer the invoice value less the restock fee, less freight charges, on return in saleable condition of the items ordered. No goods will be accepted for credit if the goods are found to be tampered with or damaged or disk seals are broken. Freight charges will not be credited
• Restock fee: All goods ordered in error by the Customer or goods the Customer wishes to return are subject to a restock fee. The fee is $20 or 15% of the goods current value, whichever is greater. It is customer responsibility to take care of their data backup and protection of it, also product must be returned in factory default condition.

Ordering and Formation of Contract

Contract formation:

The seller’s website, the information on it and any information in emails and
other forms of advertisement  constitute an invitation to treat and not an
offer to supply products. When the buyer orders products from the seller, this
constitutes an offer from the buyer to buy those products in accordance with
these Conditions of Use. The sellers acceptance of the buyers order occurs (and
the contract is formed) when the goods are dispatched to the buyer.

Order Process:

The buyer may order products from the seller by completing and submitting the
checkout process on the seller’s website or in store. The buyer must provide
all required information (including name, email address, and payment details)
or the seller may not be able to process the buyers order.

The sellers discretion in rejecting orders:

No order shall be deemed accepted by the seller until the seller has sent the
buyers order. The seller reserves the exclusive right to accept or reject (for
any reason whatsoever and in whole or in part) any order submitted by the
buyer. If the seller rejects the buyers order (or part of the order), any money
paid by the buyer in relation to the rejected part of that order shall be
refunded and the seller shall have no further liability to the buyer in
relation to the rejected part of that order

Please note that according to the Ministry of Consumer Affairs, we do not have
to give you a refund if you change your mind or just did not like the
goods or they did not suit you, so please choose carefully. If the
goods are faulty we will meet our obligations under the Consumers Guarantees Act
to provide a remedy.


The Website (including all content, page headers, custom graphics, button
icons, and scripts and the presentation, arrangement, coordination, enhancement
and selection of such and other information in text, graphical, video and audio
forms, images, icons, software, designs, applications, data, and other elements
available on or through the Website) is the property of Techlord Technology and
others, and is protected by New Zealand and international copyright,
trademark and other laws. Your use of the Website does not transfer to you any
ownership or other rights in the Website or its content. The Website is made
available to you for your lawful, personal use only. You may use the Website
only in the manner described expressly in this Agreement and subject to all
applicable laws. Using the Website for any other purpose or in any other manner
is strictly prohibited.

You may print Website pages provided that you do not modify any of the pages
and you do not remove or alter any visible or non-visible identification,
marks, notices, or disclaimers. The Website and its content may not be copied,
imitated, reproduced, republished, uploaded, posted, transmitted, modified,
indexed, catalogued, mirrored or distributed in any way, in whole or in part,
without the express prior written consent of Techlord Technology. You may not
sell or resell any part of the Website or access to the Website. You may not
use any of the software that is used in the operation or provision of the Website
except while you are using the Website in accordance with this Agreement.


Techlord Technology endeavours to provide current and accurate information on
the Website. However, misprints, errors, inaccuracies, omissions (including
incorrect specifications and prices for products) or other errors may sometimes
occur. Techlord Technology cannot guarantee that products and services
advertised on the Website will be available when ordered or thereafter. Techlord
Technology does not warrant that the content of the Website including, without
limitation, product descriptions or photographs, is accurate or complete.

Techlord Technology reserves the right to: (a) correct any error, inaccuracy or
omission at any time without prior notice or liability to you or any other
person; (b) change at any time the products and services advertised or made
available for sale on the Website, the prices, fees, charges and specifications
of such products and services, any promotional offers and any other Website
content without any notice or liability to you or any other person; (c) reject,
correct, cancel or terminate any order, including accepted orders for any
reason and (d) limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to
purchase products and services on the Website and are not offers to sell. All
prices and other amounts appearing on the Website are quoted
in New Zealand dollars.


Links to the Website without the express written permission of Techlord
Technology are strictly prohibited. To request permission to link to the
Website, please send an email to [email protected] Techlord Technology may in its
discretion cancel and revoke any permission it may give to link to the Website
at any time and without any notice or liability. The framing, mirroring,
scraping or data-mining of the Website or any of its content in any form and by
any means is strictly prohibited. You may not use any collaborative browsing or
display technologies in connection with your use of the Website or to post
comments, communications, or any other data of any kind to or on the Website
with the intention that such postings may be viewed by other users of the


Certain areas and features of the Website are accessible only to users who have
been issued a login name and password (collectively “Codes”) by Techlord
Technology. For the purposes of accessing the Website, the Codes remain the
property of Techlord Technology and may be cancelled or suspended at any time
by Techlord Technology in its discretion without any notice or liability to you
or any other person.

Techlord Technology is not under any obligation to verify the actual identity
or authority of any person using Codes to access and use the Website. Techlord
Technology may act upon any communication that is given with the use of Codes. Techlord
Technology may in its discretion at any time require proof of the identity of
any person seeking to access and use the Website, and may deny access to and
use of the Website or parts of it or refuse to accept or act upon any
communication if Techlord Technology is not satisfied with such proof.

If you have been issued Codes: (a) you are fully responsible and liable for the
security of the Codes and any and all use and misuse of the Codes; (b) you will
keep the Codes secure and confidential at all times and not disclose the Codes
to any other person or permit any other person to use the Codes; (c) you will
ensure that all uses of the Codes comply with this Agreement; (d) once you have
logged-on to the Website using the Codes, you will not leave the computer
terminal used to access the Website unless and until you have terminated the
session and logged-off the Website; and (e) you will immediately notify Techlord
Technology by telephone 07-571-6338 or email to
[email protected] if you know or suspect that any Codes have
been lost or stolen or become known to or used by any other person.


Techlord Technology may cause software to be available for you to download from
the Website or through other Websites and Internet resources. The software is
protected by copyright, and your downloading and use of the software is
governed by the applicable transaction agreement and the Software Licence
Agreement specific to the software. By downloading software, you signify your
agreement and acceptance of the applicable transaction agreement and Software
Licence Agreement.


From time to time Techlord Technology may make contests available to users of
the Website and others. All contests are governed by this Agreement and the
applicable Contest Rules. By participating in a contest through the Website,
you signify your agreement and acceptance of this Agreement and the applicable
Contest Rules.


In order to avoid potential misunderstandings or disputes, Techlord Technology does
not accept or consider unsolicited ideas or suggestions
(“Submissions”). If you send Submissions to Techlord Technology or
the Website, you automatically grant (or warrant that the owner of the
Submissions grants) to Techlord Technology and its successors, assigns and
licensees a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive,
world-wide, assignable, sub-licensable, right and license to use and exploit
the Submissions or any ideas, concepts, know-how or techniques associated with
the Submissions for any purpose whatsoever, commercial or otherwise, using any
form, media or technology now known or later developed, without providing any
attribution or compensation to you or any other person, without any liability
whatsoever, and free from any obligation of confidence or other duties on the
part of Techlord Technology or its successors, assignees and licensees, and you
agree, represent and warrant that all moral rights in the Submissions are
waived in favour of Techlord Technology and its successors, assignees and


All information you provide through the Website, including registration
information (name and email address), payment information (credit card numbers
and expiration dates), and transaction-related information, must be true,
accurate, current and complete. Techlord Technology will rely on the
information you provide. You will be solely responsible and liable for any and
all loss, damage, and additional costs that you, Techlord Technology or any other
person may incur as a result of your submission of any false, incorrect or
incomplete information or your failure to update your registration information
and payment information within 30 days of any change.


Techlord Technology collects, uses and discloses personal information in
accordance with its Privacy Policy, which is available by clicking here and
which may be changed from time to time by Techlord Technology in its discretion
without any notice or liability to you or any other person by making an amended
Privacy Policy accessible through the Website. By accepting this Agreement, and
each time you use the Website, you consent to the collection, use and
disclosure of your personal information by Techlord Technology in accordance
with the Privacy Policy as it then reads.


For your convenience, the Website may include links or references to other
Internet sites or resources and businesses operated by other persons
(collectively “Other Sites”). Other Sites are independent from Techlord
Technology and Techlord Technology has no responsibility or liability for or
control over Other Sites, their business, goods, services, or content. Techlord
Technology does not sponsor or endorse Other Sites or their business, goods, services,
or content, unless expressly indicated in writing. Your use of Other Sites and
your dealings with the owners or operators of Other Sites is at your own risk,
and you will not make any claim against Techlord Technology arising from,
connected with, or relating to your use of Other Sites or your dealings with
the owners or operators of Other Sites. As between you and Techlord Technology,
this Agreement, with all necessary modifications, applies to your access and
use of any Other Sites and their business, goods, services and content.


Notwithstanding any other provision of this Agreement, Techlord Technology may
in its discretion change, discontinue, modify, restrict, suspend or terminate
the Website or any part of it without any notice or liability to you or any
other person. Techlord Technology may in its discretion and for its convenience
at any time immediately terminate, temporarily or permanently, this Agreement
or your permission to access and use the Website without any notice or
liability to you or any other person.

If this Agreement or your permission to access or use all or any part of the
Website is terminated for any reason, then this Agreement and all other
then-existing agreements between you and Techlord Technology will continue to
apply and be binding upon you regarding your prior access to and use of the
Website, and anything connected with, relating to or arising therefrom. 


Consumers Guarantees Act : Your warranty is in addition to your rights under
the Consumer Guarantees Act 1993. However, where you are purchasing for the
purposes of a business, you agree that the terms of the Consumer Guarantees Act
1993 shall not apply. All warranties and conditions implied under any other
statutes (including the Sale of Goods Act (1908) are expressly excluded from
your warranty.

This Agreement, your access to and use of the Website, and all related matters
are governed solely by the laws of New Zealand. Any dispute between you and Techlord
Technology or any other person arising from, connected with or relating to the
Website, this Agreement, or any related matters (collectively
“Disputes”) will be resolved before the Courts of law in Tauranga,
and you hereby irrevocably submit and attorn to the original and exclusive
jurisdiction of those courts in respect of all Disputes.


If any provision of this Agreement is held to be invalid or unenforceable for
any reason, then the provision will be deemed to be severed from this Agreement
and the remaining provisions will continue in full force and effect . This
Agreement enures to the benefit of and is binding upon each of Techlord
Technology and its successors, assigns and related persons, and you and your
heirs, executors, administrators, successors, permitted assigns and personal
representatives. You may not assignees this Agreement or the rights and
obligations under this Agreement. Techlord Technology may assign this Agreement
and its rights and obligations under this Agreement without your consent. No
consent or waiver by any party to or of any breach or default by any other
party in its performance of its obligations under this Agreement will be: (a)
deemed or construed to be a consent to or waiver of a continuing breach or
default or any other breach or default of those or any other obligations of
that party; or (b) effective unless in writing and signed by all parties.

The parties have expressly requested and required that this Agreement and all
other related documents be drawn up in the English language.