Consumer Guarantees Act
Your rights when purchasing products and services from Techlord Technology under the New Zealand Consumer Guarantees Act 1993.
Your Consumer Rights
In the unlikely event that a product or service purchased from Techlord Technology does not meet the guarantees provided by New Zealand law, we are committed to meeting our obligations under the Consumer Guarantees Act 1993 (CGA).
Consumer Guarantees Act 1993
The Consumer Guarantees Act 1993 provides important guarantees and remedies for consumers who purchase goods and services in New Zealand.
Depending on the circumstances, goods supplied to consumers are generally expected to:
Acceptable Quality
Be of acceptable quality, including being safe, durable and free from significant defects.
Fit for Purpose
Be reasonably fit for the purpose for which they were supplied or purchased where applicable.
Match Their Description
Match the description, sample or demonstration model provided where applicable.
The guarantees provided by the CGA are separate from and may be additional to any manufacturer's warranty or other warranty offered with a product.
Consumer guarantees generally do not cover problems caused by misuse, accidental damage, improper operation or other causes outside the supplier's obligations under the CGA.
Faulty Products
If a product does not meet an applicable consumer guarantee, Techlord Technology will assess the issue and provide an appropriate remedy in accordance with the CGA and the circumstances of the fault.
Minor Fault
Where a fault can reasonably be remedied, Techlord Technology may repair or replace the product within a reasonable period. If the issue cannot be remedied within a reasonable period, the remedies available under the CGA may apply, including a refund where appropriate.
Major Fault
Where a failure is a major failure under the CGA, or the product cannot be remedied as required by the Act, you may have the right to reject the product and choose an appropriate remedy, including a replacement or refund, subject to the circumstances and requirements of the CGA.
What We Will Do
When a product is returned with a reported fault, we may first troubleshoot the issue in store. Where necessary, the product may be assessed by an appropriate supplier, manufacturer or authorised repair provider.
Initial Assessment
We will discuss the reported fault and may carry out troubleshooting in store.
Further Testing
Where required, the product may be sent for further assessment or repair.
Determine Coverage
We will assess whether the issue is covered by the applicable warranty or consumer guarantees.
Appropriate Remedy
Where required, we will provide an appropriate remedy in accordance with the applicable obligations.
When Returning Goods
Please provide proof of purchase where available and include relevant accessories supplied with the product. Original packaging may also be helpful for safe handling and assessment.
Our team may ask questions about the fault and how the product has been used. This helps us understand the issue, troubleshoot the product and determine whether further assessment or repair is required.
For more information about our general return process, please see our Returns & Exchanges Policy .
Commercial or Business Purchases
The CGA may be excluded from certain business-to-business transactions where the requirements of the Act are satisfied. If you are purchasing goods or services from Techlord Technology for commercial, resale or trade purposes, any agreed exclusion of the CGA will be handled in accordance with the applicable requirements of New Zealand law.
Privacy & Device Information
To assess or arrange a repair, replacement or other remedy, Techlord Technology may need to collect information necessary to identify you, your purchase and the product concerned.
Depending on the repair or service, relevant information may include:
- Your name and contact details
- Order, invoice or proof-of-purchase information
- Product model, serial number or IMEI where applicable
- Information about the reported fault or repair
Where access to a device is necessary for testing or repair, we will explain what access or information is required. Any personal information provided to us or a relevant service provider will be handled in accordance with our Privacy Policy and applicable New Zealand privacy requirements.
Please see our Privacy Policy for further information about how personal information is handled.
Further Consumer Information
For independent information and guidance about the Consumer Guarantees Act and your rights as a New Zealand consumer, visit the New Zealand Government's Consumer Protection website.
Visit Consumer Protection – Consumer Guarantees Act →Related Policies
For more information about purchasing from Techlord Technology, please review our related policies:
Need Help With a Faulty Product?
Our team is available to help with product faults, warranty questions and Consumer Guarantees Act enquiries.