Returns Made Simple.
We want you to feel confident when shopping with Techlord Technology. Our returns and exchanges policy explains what you can return, how to arrange a return, and what happens if something isn't right.
7-Day Exchange
Eligible products can be returned within 7 days under our change-of-mind exchange policy.
Online Returns
Eligible online purchases can be returned for an exchange or refund within the stated return period.
Original Condition
Change-of-mind returns must meet our condition, packaging and proof-of-purchase requirements.
NZ Consumer Rights
Our voluntary return policy does not limit rights available under applicable New Zealand consumer law.
Important: Change of Mind vs Faulty Products
The 7-day return and exchange policy below is Techlord Technology's voluntary change-of-mind policy. It does not replace or limit your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, unsafe, not of acceptable quality, not fit for purpose or otherwise fails an applicable consumer guarantee, please contact us so we can assess the appropriate remedy.
7-Day Change-of-Mind Exchange
For eligible products purchased in store, Techlord Technology offers a 7-day change-of-mind exchange.
To qualify, the product must be returned within 7 days of purchase and be in its original condition, together with its original packaging and proof of purchase/invoice.
Check Eligibility
Confirm that the product is eligible for our voluntary 7-day change-of-mind policy.
Bring It Back
Return the product to our Techlord Technology store within the applicable 7-day period.
Bring Your Invoice
Please bring your proof of purchase and the original packaging and accessories where applicable.
Exchange
Once the product is assessed and accepted, we can arrange an eligible exchange.
Products Not Covered by Our 7-Day Change-of-Mind Policy
The following product categories are excluded from our voluntary change-of-mind exchange policy because of their nature, hygiene, licensing, activation or security considerations.
These exclusions do not remove any rights you may have where a product is faulty or otherwise covered by applicable New Zealand consumer law.
Returning an Online Purchase
If you are not satisfied with an eligible product purchased online, you may request an exchange or refund under our 7-day online change-of-mind policy.
The product must be returned in its original condition with its original packaging and proof of purchase/invoice.
Two easy ways to return your online order
Option 1 — Bring it to our store:
Eligible online purchases can be brought to our Techlord
Technology store in Tauranga for assessment.
Option 2 — Courier it to us:
You may send the eligible product back to us by courier.
For a change-of-mind return, return courier costs are the
customer's responsibility unless otherwise agreed by us.
Before sending an item back, we recommend contacting our Customer Care team so that we can provide the correct return instructions.
How to Return Your Online Order
Contact Us
Contact our Customer Care team on 07 571 6338 before returning the product.
Provide Order Details
Have your order number, invoice or other proof of purchase available.
Return the Product
Bring the product to our store or send it to us by courier using the instructions provided.
Assessment & Resolution
We will assess the returned product and arrange the applicable exchange or refund.
Received a Damaged Product?
We want to know about delivery damage as soon as possible. If your order arrives damaged, please contact our Customer Support team on 07 571 6338 promptly after receiving your goods.
Where possible, keep the product, packaging and shipping materials until we have advised you on the next steps. Photographs of the product and packaging may also help us investigate the issue with the courier or supplier.
Faulty or damaged products are different from change-of-mind returns
The 7-day change-of-mind policy should not be interpreted as meaning that you lose your rights if a product later develops a fault. Where the Consumer Guarantees Act applies, you may have rights to a repair, replacement or refund depending on the circumstances and seriousness of the problem.
Extended Warranty Returns
If you purchased an extended warranty with your product, you may request a return of the extended warranty within 7 days of the original purchase date, subject to the applicable terms of that warranty product.
An eligible extended warranty may be returned for a refund within the applicable 7-day period. Where permitted under the applicable terms, an extended warranty may instead be exchanged for store credit provided by Gift Card.
Please contact Techlord Technology before cancelling or changing an extended warranty so we can confirm the applicable process.
How Refunds Work
Where a refund is approved under our policy, we will process the refund using the applicable payment method and process available for the transaction.
For a change-of-mind return, the product must first meet the applicable eligibility requirements and be assessed by Techlord Technology.
Important distinction
A change-of-mind refund is different from a refund required because a product does not meet an applicable consumer guarantee. Statutory remedies under New Zealand law are not restricted by this voluntary change-of-mind policy.
Before You Return an Item
For change-of-mind returns, please make sure the product is:
- Returned within the applicable 7-day return period.
- In its original condition.
- Returned with original packaging where applicable.
- Returned with the original invoice or other valid proof of purchase.
- Returned with relevant accessories, manuals and included components where applicable.
Products that have been used, damaged, altered or returned without required accessories may not qualify for a voluntary change-of-mind return.
This does not affect rights relating to faulty products or other remedies that cannot legally be excluded.
Consumer Guarantees Act
Techlord Technology operates in New Zealand and our voluntary returns policy operates alongside applicable New Zealand consumer protection laws.
Your statutory rights remain protected
Where the Consumer Guarantees Act 1993 applies, products must meet applicable consumer guarantees including acceptable quality, fitness for purpose and matching their description.
If a product fails an applicable guarantee, you may be entitled to a remedy such as repair, replacement or refund depending on the circumstances and seriousness of the failure.
Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or replace any statutory right or remedy that cannot lawfully be excluded.
Need Help With a Return?
Not sure whether your product qualifies? Our Tauranga team can help you understand the return process and the next steps for your order.
Tauranga Central Computers Ltd trading as Techlord Technology
299 Cameron Road, Tauranga 3110, New Zealand
Phone: 07 571 6338
Policy updated: 25 August 2026
This policy should be read together with our Terms & Conditions, Privacy Policy, Warranty Policy and Delivery & Shipping information.