Your Privacy Matters.
Your Trust Matters More.

Depending on how you interact with Techlord Technology, we may collect different types of information. We aim to collect information that is relevant and reasonably necessary for providing our products, services and customer support.

We may collect and use personal information for purposes such as:

• Provide products, repairs and other services requested by customers.
• Process and fulfil online or in-store purchases.
• Arrange delivery, warranty and after-sales support.
• Respond to enquiries submitted through our website or other channels.
• Maintain and improve our website, products and customer experience.
• Prevent fraud, misuse and unauthorised activity where reasonably necessary.
• Meet legal, regulatory, accounting or other lawful obligations.
• Send promotional communications where we have the appropriate consent or lawful basis.

When you purchase a phone, accessory, refurbished device or other product from Techlord Technology, we may need information such as your name, contact details, billing information and delivery address.

This information allows us to process your order, arrange delivery, communicate with you about your purchase, manage returns and refunds, and provide applicable warranty or after-sales support.

We do not sell your personal information to third parties.

When you bring a phone, tablet, laptop or other device to Techlord Technology for repair, we may collect information needed to identify the customer, identify the device and manage the repair.

This may include your name, phone number, email address, device details, repair requirements, service history, quotation information and warranty information.

We may need to test device functions during a repair. Customers should remove passwords, accounts or sensitive information where reasonably possible, unless access is genuinely required to perform or verify the repair.

When you use our website, you may voluntarily provide information through contact forms, repair enquiries, account registration, checkout, newsletter subscriptions or other website features.

We use this information for the purpose for which it was provided and for related purposes reasonably expected by the customer, including responding to enquiries, processing orders and providing customer support.

If you choose not to provide information that is necessary for a particular service, we may not be able to provide that service or complete the requested transaction.

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the online experience.

Cookies may also be used for website analytics, security, shopping functionality and, where applicable, marketing or advertising measurement.

You can manage or restrict cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

We may send promotional emails, offers, product updates or other marketing communications where we have the appropriate consent or other lawful basis to do so.

You can unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the message or by contacting us.

We do not sell or rent customer email addresses or personal information to third parties for their own marketing purposes.

Techlord Technology does not sell personal information. We may disclose or provide access to personal information where reasonably necessary to provide our products and services, operate our business, meet legal obligations or protect our customers and business.

Depending on the service involved, this may include:

• Payment processors and financial service providers.
• Courier and delivery providers.
• Website hosting and technical service providers.
• Website analytics, security and technology providers.
• Warranty or service providers where required to provide support.
• Professional advisers or other service providers acting on our behalf.
• Government agencies, regulators or law enforcement where required or permitted by law.

We take reasonable steps to ensure that service providers handling personal information for us do so appropriately and consistently with their obligations.

Some technology, payment, hosting, analytics, communications or other service providers we use may store or process information outside New Zealand.

Where personal information is disclosed to an organisation outside New Zealand, Techlord Technology will take reasonable steps to ensure the disclosure is handled in accordance with applicable New Zealand privacy requirements.

This may include assessing the privacy protections provided by the recipient, contractual protections, or obtaining appropriate authorisation where required.

We take reasonable security safeguards to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse.

Depending on the information and circumstances, safeguards may include access controls, secure systems, password protection, restricted staff access and appropriate technical and organisational security measures.

No method of transmitting or storing information online can be guaranteed to be completely secure. However, we take reasonable steps to reduce privacy and security risks.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, handling warranties, resolving disputes and meeting legal, accounting or regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it, subject to any lawful retention requirements.

Under New Zealand privacy law, you may have rights relating to personal information we hold about you, including rights to access and request correction of information.

To request access to or correction of your personal information, please contact us using the details below.

We may need to verify your identity before providing access to personal information or making changes to protect against unauthorised access.

If you have a concern about how Techlord Technology has handled your personal information, we encourage you to contact us first so that we can investigate and work with you to resolve the issue.

If your concern cannot be resolved, you may have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.

If we become aware of a privacy breach, we will assess the incident and take reasonable steps to contain, investigate and remedy it.

Where required under New Zealand privacy law, we will notify affected individuals and the relevant authorities within the required timeframe.

Our website may contain links to third-party websites, services or platforms. These websites operate independently from Techlord Technology and may have their own privacy policies and information-handling practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our website and services are intended for general consumers and are not specifically directed at children. We do not knowingly seek to collect unnecessary personal information from children.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can assess the situation and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal requirements.

When we make significant changes, we will update the date shown at the bottom of this page and, where appropriate, provide additional notice.