Real Support. Real People. Real Solutions.
From choosing the right smartphone to tracking an order, arranging a return, understanding your warranty, or getting help with your device, the Techlord Technology team is here to help before, during and after your purchase.
Need Technical Help?
Tell us what is happening with your device and we'll help you identify the next step.
Contact Techlord →How Can We Help?
Whether you are shopping online, visiting our Tauranga store, waiting for an order or looking for help with a device, our customer service team is available to help you navigate the next step.
Product Information
Get help understanding product features, compatibility and available options.
Buying Advice
Need help choosing a phone, laptop, accessory or refurbished device?
Order Support
Get assistance with your online order and delivery information.
Returns & Exchanges
We'll guide you through the applicable return or exchange process.
Warranty Assistance
Need help with a warranty claim? Contact our team for the appropriate next steps.
Technical Support
Get assistance with common device, software and configuration questions.
Device Setup
Assistance with device setup and basic configuration where applicable.
Billing & Payments
Questions about an order, payment or invoice? Our team can help.
General Enquiries
If you're unsure who to contact, start with our customer service team.
Support Across Your Everyday Technology
Techlord Technology supports customers across a wide range of consumer electronics and technology products available through our store.
Smartphones
- Apple iPhone
- Samsung Galaxy
- Android Smartphones
- Refurbished & Used Phones
Laptops & Computers
- Business Laptops
- Gaming Laptops
- Student Laptops
- Desktop Computers
- MacBooks & iMacs
Accessories
- Phone Cases
- Screen Protectors
- Chargers & Cables
- Wireless Earbuds
- Power Banks
- Computer Accessories
Need Help Getting Your Device Working?
Our team can help with common setup, configuration and troubleshooting questions. If your issue requires hands-on repair, we can also guide you towards the appropriate Techlord repair service.
Device & Software Assistance
- Device setup and configuration
- Data transfer guidance
- Email configuration
- Wi-Fi and network setup
- Software installation
- Operating system updates
Troubleshooting
- Performance issues
- Basic device troubleshooting
- Connectivity problems
- Charging and power-related enquiries
- General smartphone assistance
- Laptop troubleshooting
Please note: Some technical services, repairs or specialist assistance may involve charges. Where a charge applies, we will provide the relevant information before proceeding.
Warranty, Returns & Order Issues
We want your experience with Techlord Technology to continue after your purchase. If you have an issue with an order or product, please contact us and we'll explain the appropriate process.
Returns & Exchanges
For eligible change-of-mind returns and exchanges, please follow the requirements and timeframes outlined in our Returns & Exchanges Policy.
View Returns Policy →Warranty Assistance
If your product develops an issue, contact us with your proof of purchase and relevant product details. We'll guide you through the applicable warranty or consumer-rights process.
View Warranty Information →Delivery & Shipping
Questions about delivery timeframes, shipping methods or your order? Our delivery information explains the available options and applicable timeframes.
View Delivery Information →Privacy & Your Information
We take customer information seriously. For details about how personal information is collected and used, please read our Privacy Policy.
View Privacy Policy →Getting Help Is Easy
Give us a few details about your question or issue and we'll help you work out the next step.
Contact Us
Call our team or use our contact page to get in touch.
Tell Us What You Need
Provide your order, product or device details where relevant.
We Review
We'll understand the situation and explain the appropriate next step.
Get Assistance
We'll help you with the applicable support, service or policy process.
Our Tauranga Store
Prefer to speak with someone in person? Visit Techlord Technology at our Cameron Road location in Tauranga.
Techlord Technology
Address
299 Cameron Road,
CBD, Tauranga 3110,
New Zealand
Phone
+64 7 571 6338
| Day | Opening Hours |
|---|---|
| Monday | 9:00 AM – 5:30 PM |
| Tuesday | 9:00 AM – 5:30 PM |
| Wednesday | 9:00 AM – 5:30 PM |
| Thursday | 9:00 AM – 5:30 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
More Than a Store. We're Here to Help.
From smartphones and refurbished devices to accessories, repairs and technical assistance, Techlord Technology is focused on making technology easier to buy, use, repair and enjoy in Tauranga.
Still Have a Question?
Our Tauranga customer service team is ready to help with product questions, orders, returns, warranty enquiries, technical assistance and general support.